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Contact Technology Services

Use the contact information below to reach Technology Services with questions on topics including

  • Monitoring of backend technologies (data centres, core communications closets, servers and disk storage)
  • Provision of standard data network, voice, video and collaboration technologies
  • Service desk (password resets, PC & telephony support, mobile technology support)

Lower Mainland

Fraser Health Service Desk

Phone: 604-585-5544
Email (for non-urgent matters): servicedesk@fraserhealth.ca

Providence Health Care Service Desk

Phone: 604-806-9333
Email (for non-urgent matters): servicedesk@vch.ca

Provincial Health Services Authority Service Desk

Phone: 604-675-4299 or 1-888-675-4299
Email (for non-urgent matters): servicedesk@ เหรียญเกมยิงปลา www.millefeuillechocolates.com

Vancouver Coastal Health Service Desk

Phone: 604-875-4334 or 1-888-875-4334
Email (for non-urgent matters): servicedesk@vch.ca

Please Note: Health authority employees can find more information in the Computers & Technology section on their health authority intranet site.

Rest of BC

Technology services for Interior Health, Island Health and Northern Health employees are provided by their health authority.  Contact information for those health authorities is below:

Interior Health Service Desk

Phone: 1-855-242-1300
Email (for non-urgent matters): servicedesk@interiorhealth.ca  

Island Health Service Desk

Phone: 250-370-8777 or 1-877-563-3152
Email (for non-urgent matters): servicedesk@viha.ca

Northern Health Service Desk

Phone: 250-565-2784 or 1-888-558-4357
Email (for non-urgent matters): servicedesk@northernhealth.ca

Please Note: Health authority employees can find more information in the Computers & Technology section on their health authority intranet site.

Escalations

Technology Services is customer and client focused and strives to deliver the best possible technology services experience.

If you are a health authority employee and have an issue, concern or a request to escalate an existing service ticket, please contact the Technology Services Customer Relationship team.  An escalation request can be initiated by contacting the Service Desk and requesting a “Service Request Escalation”.

To ensure that your Escalation Request is correctly processed and responded to in a timely manner, please have the following information available when you call the Service Desk:

  • Name: Your name, or the name of person that you have been delegated to contact us on behalf of.
  • Phone Number: A phone number where we can reach you.
    Health Authority and/or program: the health authority and/or program you work for.
  • Existing Request/Incident Number: A service desk ticket is required so that the Customer Service team can follow up on your service request. This ticket (or reference number) would have been provided to you when you made your initial request for service (IN12345 for example).
  • Brief Description: Concern, questions and details of the escalation.
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